ISSN:
0954-478X
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human resources management, industrial relations and the labour process. They have been grouped into a five-part categorization of internal/external environment, management style, policies, organization structure, and the process of change and configured into a TQM sustaining audit tool. Describes, in brief, these categories and issues and presents some of the findings from their examination, using the audit tool, at six manufacturing sites.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09544789710178668
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