Electronic Resource
Bingley
:
Emerald
Managing service quality
12 (2002), S. 117-128
ISSN:
0960-4529
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Assesses the role of the NHS's new quality initiative "clinical governance" in introducing change and monitoring clinical and trust performance to improve the quality of service. An examination is made into continuous improvement methodology and quality tools, as a means to improving service delivery through this newly developed framework. The paper comments on the effectiveness of clinical governance as an approach to managing quality in the NHS in view of the increased public demand for clinical accountability and efficient service delivery as stated in The NHS Plan.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09604520210421419
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