ISSN:
0954-478X
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Where material and component suppliers are regarded as partners in theactivity of satisfying customers, the adversarial approach to supplierauditing is not appropriate. Describes a method of supplier auditing,based on the ISO 9000 standard but aiming to resolve problems jointly.In this method, all aspects of the supplier's business process, fromreceiving and reviewing and order, through manufacture to delivery, arereviewed by the auditor to ensure that they meet minimum acceptablestandards and to identify opportunities to improve. The auditor acts asa fresh pair of eyes in reviewing the management system. This methodaims to identify opportunities for improvement in the customer-supplierrelationship which will improve quality, delivery and service and hasbeen used successfully by the author's company for several years.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09544789410054028
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