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  • American Journal of Science  (23)
  • Wiley-Blackwell  (19)
  • Emerald  (6)
  • 1
    Electronic Resource
    Electronic Resource
    The future of services marketing: forecasts from ten services experts (2003)
    Bradford : Emerald
    The @journal of services marketing 17 (2003), S. 107-121 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Over the past two and a half decades services marketing has emerged as a well established area of inquiry in the marketing discipline. In many ways, its growth and acceptance in the academic arena are indeed noteworthy. A question arises, however, concerning the direction that services marketing as a field of study should take in the future. This article reports and content-analyzes the insights of ten leading services scholars regarding that question. That group comprises Leonard Berry, Mary Jo Bitner, David Bowen, Stephen W. Brown, Christian Gro¨nroos, Evert Gummesson, Christopher Lovelock, Parsu Parasuraman, Benjamin Schneider, and Valarie Zeithaml. Recurring themes and provocative observations among the services experts' comments are related and discussed. Concluding remarks are offered.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876040310467899
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  • 2
    Electronic Resource
    Electronic Resource
    The Development and Emergence of Services Marketing Thought (1994)
    Bingley : Emerald
    International journal of service industry management 5 (1994), S. 21-48 
    Details
    ISSN: 0956-4233
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Offers the personal interpretations of authors as participant-observerstogether with a data-based analysis of the evolution of the servicesmarketing literature. Bibliographic analysis of more than 1,000 Englishlanguage, general services marketing publications, spanning fourdecades, provides an additional resource. Using an evolutionarymetaphor as the framework, traces the literature through three stages:Crawling Out (1953-79): Scurrying About (1980-85); and Walking Erect(1986-present). Shows how the literature has evolved from the earlyservices-marketing-is-different debate to the maturation of specifictopics (e.g. service quality, service encounters) and the legitimizationof the services marketing literature by major journals. Presents aclassification and summary of publications and authors. Closes withdiscussion and speculation on the future of the services marketingliterature.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09564239410051894
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  • 3
    Electronic Resource
    Electronic Resource
    Wiring and growing the technology of international services marketing (1999)
    Bradford : Emerald
    The @journal of services marketing 13 (1999), S. 311-318 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The metaphors of "wiring" and "growing" are used to describe the infusion of technology into international services marketing. An example of wiring and growing the technology of international services marketing is examined. The wiring metaphor for services technology is a mechanistic metaphor for the need to build a technological infrastructure to support the international services organization, employees and customers. The growing metaphor for services technology is an organic metaphor for the need to create international service systems that are responsive to the human needs of organizations, employees and customers. Future challenges for the application of technology to international services marketing problems are explored.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876049910282565
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  • 4
    Electronic Resource
    Electronic Resource
    Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel (2003)
    Bingley : Emerald
    Managing service quality 13 (2003), S. 471-482 
    Details
    ISSN: 0960-4529
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article presents the results of a qualitative study of a Portuguese bank regarding customer use of Internet banking integrated in a multi-channel offering that includes high street branches, telephone banking, and automatic teller machines. The results show that performance evaluation is a key factor influencing channel use. Customers tend to use the different service delivery systems in a complementary way, taking into account their assessment of the advantages and disadvantages of each one. Customer characteristics, and the type of financial operation, are also identified as important factors influencing this process. These results indicate that, in a multi-channel context, customer satisfaction with Internet services depends not only on the performance of this channel in isolation, but also on how it contributes to satisfaction with the overall service offering.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09604520310506531
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  • 5
    Electronic Resource
    Electronic Resource
    Going green in the service sector: Social responsibility issues, implications and implementation (1996)
    Bradford : Emerald
    European journal of marketing 30 (1996), S. 56-66 
    Details
    ISSN: 0309-0566
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Over the past decade there has been an increasing awareness of the many ways that businesses affect the ecology of the planet. Most of the attention, however, has been directed towards activities of organizations in the manufacturing sector of the economy. Argues that service organizations have social responsibilities in the preservation of the environment, too. Presents the importance to a product, such as longevity or specific marketing, of green practices among services, a framework to describe green activities across the service sector, and a pragmatic means to implement a green programme for service organizations.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/03090569610118777
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  • 6
    Electronic Resource
    Electronic Resource
    Applications of impression management and the drama metaphor in marketing: an introduction (1996)
    Bradford : Emerald
    European journal of marketing 30 (1996), S. 6-12 
    Details
    ISSN: 0309-0566
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In recent years, impression management and the application of the metaphor of behaviour as drama have found their way into the marketing literature. While such creative perspectives concerning the marketing enterprise are generally welcome, little effort has been devoted to providing a specific vehicle for their development. This special issue of the European Journal of Marketing represents an attempt to rectify that circumstance. Discusses in broad terms the relationship of impression management to marketing, while arguing that much room for applications such as impression management's drama metaphor abound. To demonstrate the efficacy of impression management for marketing, briefly presents the four articles that comprise this special issue. Finally, registers a call for continued work in the area of impression management's application to marketing.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/03090569610130061
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  • 7
    Electronic Resource
    Electronic Resource
    Actin-binding protein is a component of bovine erythrocytes (1993)
    New York, NY : Wiley-Blackwell
    Cell Motility and the Cytoskeleton 24 (1993), S. 100-108 
    Details
    ISSN: 0886-1544
    Keywords: actin-binding protein ; filamin ; erythrocytes ; membrane skeleton ; Life and Medical Sciences ; Cell & Developmental Biology
    Source: Wiley InterScience Backfile Collection 1832-2000
    Topics: Biology , Medicine
    Notes: Actin-binding protein (ABP) is a well-characterized polypeptide capable of crosslinking filamentous actin. To date, this polypeptide has been shown to exist in a number of tissues and cultured cell lines. This report shows that by using a panel of three monoclonal antibodies for immunoblotting and immunofluorescence analysis, that ABP is present in bovine erythrocytes. Moreover, the data obtained suggest that this protein is a component of the erythrocyte membrane skeleton. Additionally, bovine erythrocyte ABP is shown to possess both an apparent molecular weight and an isoelectric point identical to that of bovine smooth muscle filamin, implying that these two polypeptides are identical. © 1993 Wiley-Liss, Inc.
    Additional Material: 5 Ill.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1002/cm.970240203
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  • 8
    Electronic Resource
    Electronic Resource
    Rapid carbothermal reduction of boron oxide in a graphite transport reactor (1991)
    Hoboken, NJ : Wiley-Blackwell
    AIChE Journal 37 (1991), S. 759-768 
    Details
    ISSN: 0001-1541
    Keywords: Chemistry ; Chemical Engineering
    Source: Wiley InterScience Backfile Collection 1832-2000
    Topics: Chemistry and Pharmacology , Process Engineering, Biotechnology, Nutrition Technology
    Notes: Uniform submicron crystals of B4C, boron-enriched boron carbide, and B4C/TiB2 composite powders have been synthesized continuously by rapid carbothermal reduction at approximately 2,200 K in a 0.14 m ID × 1.68 m long pilot-scale graphite transport reactor. A unique reactor design allowed for continuous feeding of a meltable boron oxide containing precursor, rapid heating rates that completed the carbothermal reduction reaction in seconds, and an expanded cooling that allowed for the precipitation in space of volatile excess boron oxides. Powder morphology resembled that of powder synthesized by laser pyrolysis of gaseous reactants. Rapid heating rates and minimized reaction times at high temperatures promoted nucleation with limited crystal growth. Dense parts fabricated from these powders had fine grains and extreme hardness.
    Additional Material: 13 Ill.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1002/aic.690370513
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  • 9
    Electronic Resource
    Electronic Resource
    An analysis of models describing predator-prey interaction (1970)
    New York, NY [u.a.] : Wiley-Blackwell
    Biotechnology and Bioengineering 12 (1970), S. 353-378 
    Details
    ISSN: 0006-3592
    Keywords: Chemistry ; Biochemistry and Biotechnology
    Source: Wiley InterScience Backfile Collection 1832-2000
    Topics: Biology , Process Engineering, Biotechnology, Nutrition Technology
    Notes: Mathematical models of the interaction between predator and host populations have been expressed as systems of nonlinear ordinary differential equations. Solutions of such systems may be periodic or aperiodic. Periodic, oscillatory solutions may depend on the initial conditions of the system or may be limit cycles. Aperiodic solutions can, but do not necessarily, exhibit oscillatory behavior. Therefore, it is important to characterize predatory-prey models on the basis of the possible types of solutions they may possess. This characterization can be accomplished using some well-known methods of nonlinear analysis. Examination of the system singular points and inspection of phase plane portraits have proved to be useful techniques for evaluating the effect of various modifications of early predator-prey models. Of particular interest is the existence of limit cycle oscillations in a model in which predator growth rate is a function of the concentration of prey.
    Additional Material: 12 Ill.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1002/bit.260120305
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  • 10
    Electronic Resource
    Electronic Resource
    A multigroup model for predator-prey interactions (1975)
    New York, NY [u.a.] : Wiley-Blackwell
    Biotechnology and Bioengineering 17 (1975), S. 1269-1290 
    Details
    ISSN: 0006-3592
    Keywords: Chemistry ; Biochemistry and Biotechnology
    Source: Wiley InterScience Backfile Collection 1832-2000
    Topics: Biology , Process Engineering, Biotechnology, Nutrition Technology
    Notes: The predator-prey interactions between the protozoan Tetrahymena pyriformis and the bacterium Aerobacter aerogenes have been studied experimentally and mathematically. A mathematical model for the ciliates defines the mass distribution of cells within the population. The resulting model equations are solved by the use of multigroup theory. Experimental data from batch and continuous flow reactors are compared with the results of the numerical integration.
    Additional Material: 12 Ill.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1002/bit.260170903
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