Electronic Resource
Bingley
:
Emerald
International journal of contemporary hospitality management
8 (1996), S. 25-30
ISSN:
0959-6119
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Explores aspects of the changing relationship between tourists and those working in the tourism industry. Gives a historical overview of the development of tourism and notes its change from élite to mass consumption. Considers aspects relating to the customer-employee interface, particularly the aspect of "social distance". Suggests that ideally this interface will be one based on mutual respect and equality and that the search for such a relationship will be a goal for the industry as it moves towards the next millennium.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09596119610119958
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