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  • 1
    Electronic Resource
    Electronic Resource
    A review of servant leadership attributes: developing a practical model (2002)
    Bingley : Emerald
    Leadership & organization development journal 23 (2002), S. 145-157 
    Details
    ISSN: 0143-7739
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Servant leadership is an increasingly popular concept in the repertoire of leadership styles. While an intuitively attractive concept, it is systematically undefined and not yet supported by empirical research. Reviews the servant leadership literature with the intent to develop a preliminary theoretical framework. Builds a foundation for categorizing and appraising the functional and accompanying attributes of servant leaders. Once categorized, a formative, rational servant leadership attribute model is constructed. The authors call for further development of the model and empirical research to support it.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01437730210424
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  • 2
    Electronic Resource
    Electronic Resource
    Forgiveness in the workplace (2002)
    Bingley : Emerald
    Industrial and commercial training 34 (2002), S. 278-286 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Most of us have some appreciation for the healing nature of forgiveness in our personal lives, even if we do not always practice it! But, in the world of work it is an act even more rare than the expression of authentic gratitude and appreciation. It is the intention of this paper to show that, in this new economy, which is characterized by escalating speed of change, increasing alienation and a growing search for meaning, it makes good business sense to practice the art of forgiveness. True forgiveness supports the retention of valued employees, allows for greater creativity and innovation, leads to increased profitability, and generates greater flexibility in adapting to changing market conditions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197850210447282
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  • 3
    Electronic Resource
    Electronic Resource
    Transformational versus servant leadership: a difference in leader focus (2004)
    Bingley : Emerald
    Leadership & organization development journal 25 (2004), S. 349-361 
    Details
    ISSN: 0143-7739
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article examines transformational leadership and servant leadership to determine what similarities and differences exist between the two leadership concepts. The authors posit that the primary difference between transformational leadership and servant leadership is the focus of the leader. The transformational leader's focus is directed toward the organization, and his or her behavior builds follower commitment toward organizational objectives, while the servant leader's focus is on the followers, and the achievement of organizational objectives is a subordinate outcome. The extent to which the leader is able to shift the primary focus of leadership from the organization to the follower is the distinguishing factor in classifying leaders as either transformational or servant leaders. This article also looks at the next stage of developmental issues in servant leadership, such as the challenges facing empirical investigation and measurement, and the changes that are occurring in current thinking about the servant leadership approach. Ultimately, the case is made that although different, both transformational leadership and servant leadership offer the conceptual framework for dynamic leadership.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01437730410538671
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  • 4
    Electronic Resource
    Electronic Resource
    The sales introspection technique: principles and application (2002)
    Bingley : Emerald
    Marketing intelligence & planning 20 (2002), S. 168-173 
    Details
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper introduces a training technique that is designed to improve salespersons' selling skills through introspection and discovery of success drivers and inhibitors. We present the technique and the theoretical foundations that support it. We also discuss how the technique may be implemented and provide a case example to demonstrate the application of the training mechanism.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02634500210428021
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  • 5
    Electronic Resource
    Electronic Resource
    The state of customer management performance in Malaysia (2002)
    Bingley : Emerald
    Marketing intelligence & planning 20 (2002), S. 378-385 
    Details
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: First, this paper explores the many varied, and often confusing, definitions of relationship marketing, customer relationship management (CRM) and customer management (CM). Then it reports the results of a survey that examined the CM performance of 34 companies in the consumer banking, credit card, insurance, oil (lubricants) and automotive industries in Malaysia. The research was conducted using the Customer Management Assessment ToolTM (CMATTM) developed by QCi Ltd, a management consultancy that specialises in assessing and improving CM. CM performance was found to be especially poor in insurance and consumer banking. The best performing sector was the credit card industry.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02634500210445437
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  • 6
    Electronic Resource
    Electronic Resource
    The impact of computerization on marketing performance (2000)
    Bradford : Emerald
    The @journal of business & industrial marketing 15 (2000), S. 34-56 
    Details
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Although chiefly anecdotal, reports that performance is enhanced through technology has encouraged many marketers to adopt computer systems. To examine this issue, 183 industrial marketing executives familiar with computers were surveyed. The results suggest that, properly managed, computer usage enriches individual marketer productivity and, in turn, organizational performance. Because managers can direct this productivity through organizational activities and investments, these findings suggest a number of key implications for marketers and researchers interested in utilizing and/or expanding applications of computer technology.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08858620010311548
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  • 7
    Electronic Resource
    Electronic Resource
    Toward the creation of an eco-oriented corporate culture: a proposed model of internal and external antecedents leading to industrial firm eco-orientation (2004)
    Bradford : Emerald
    The @journal of business & industrial marketing 19 (2004), S. 68-84 
    Details
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Corporate recognition of the interdependence between ecological considerations and the need for sustained economic growth has enforced the need for a paradigm in which environmental considerations are included as a prerequisite for sustained operations. One of the underlying factors driving this philosophy appears to be corporate recognition of the fact that many consumers now routinely make themselves aware of the ecological reputation of the firm. The purpose of this research is to test a proposed model in which an organization's generation, dissemination and responsiveness to environmental information is contingent on both internal organizational requisites and the external environmental circumstances facing the industry. Specifically, this study examines the effects of external environmental turbulence and internal organizational factors on the organization's ability to create an eco-oriented corporate culture.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08858620410516754
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  • 8
    Electronic Resource
    Electronic Resource
    Has Europe fulfilled its promise to UK third-party logistics provision? (2002)
    Bradford : Emerald
    European business review 14 (2002), S. 81-91 
    Details
    ISSN: 0955-534X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines the involvement of UK logistics, service providers (LSPs) within Continental Europe markets and considers the strategies they have used for European operations together with their favoured expansion routes which have been following piggyback opportunities, acquiring local firms, joint venture arrangements and encouraging organic growth. Considers eight case studies of leading UK-based LSPs involved in Continental Europe. Their European expansion strategies are examined in terms of their performance, their organisational development structures (multidomestic, Eurolinkers or pan-European), their organisation of finance, marketing and information technology control as well as the influence of management culture. Finds that expansion in Europe has proved demanding for UK LSPs and that, despite the early optimism, the Single European Market has yet to fulfil its initial promise. Major UK LSPs are obliged to operate across European borders to service multinational customers but this continues to pose challenges.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09555340210420055
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  • 9
    Electronic Resource
    Electronic Resource
    Work-family conflict and coping strategies adopted by female married professionals in Hong Kong (2003)
    Bradford : Emerald
    Women in management review 18 (2003), S. 182-190 
    Details
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: This study examined the kinds of work-family conflict experienced by female married professionals with children in Hong Kong and the coping strategies they had adopted. Data were obtained through 50 in-depth interviews. The results revealed the general ineffectiveness of coping strategies being used by married women professionals. The percentage of women who attempted to use positive coping strategies designed around job changes was low, possibly due to their reluctance in negotiating for family-friendly organizational policies. It appears that companies in Hong Kong extend little support to working mothers in managing the work-family interface. Implications of the findings for women's career progressions are also discussed in this paper.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09649420310479381
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  • 10
    Electronic Resource
    Electronic Resource
    An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector (2003)
    Bingley : Emerald
    International journal of retail and distribution management 31 (2003), S. 190-202 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The instalment of customer friendly technology (such as menu driven automated teller machines, telephone and Internet banking services) as a means of delivering traditional banking services has become commonplace in recent years as a way of maintaining customer loyalty and increasing market share. Traditional brick and mortar banks are using technology to meet the competitive challenge posed by online banks, as well as a method of reducing the cost of providing services that were once delivered exclusively by bank personnel. The present research investigates some of the various roles technology plays in the US banking sector and how technology in general impacts the delivery of banking service. The authors developed a grid that might prove useful to bank managers when making decisions concerning the priority of implementation of service-oriented technology. Key strategic implications are discussed to include ways banks can improve the level of technology-based service they provide to their customers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550310469185
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