ALBERT — All Library Books, journals and Electronic Records Telegrafenberg

1

Digitale Medien

Time Deformation in UK Consumers’ Expenditure (1999)

Cook, Steven

Oxford, UK and Boston, USA : Blackwell Publishers Ltd

Bulletin of economic research 51 (1999), S. 0

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ISSN: 1467-8586

Quelle: Blackwell Publishing Journal Backfiles 1879-2005

Thema: Wirtschaftswissenschaften

Notizen: Cook, Holly and Turner recently developed a hypothesis of a positive relationship between the durability of consumers’ expenditure and the asymmetric behaviour it exhibits. Supportive evidence was found by applying Sichel’s tests of business cycle asymmetry to the component series of UK consumers’ expenditure, which represent goods of differing durability. In this paper the relationship is re-examined using the original data, by implementing Stock’s diagnostic tests of time deformation. The results provide further support for the durability–asymmetry hypothesis.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1111/1467-8586.00083

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2

Digitale Medien

Vision in Manufacturing: Planning for the Future (1996)

COOK, ANDREW

Oxford, UK : Blackwell Publishing Ltd

R & D management 26 (1996), S. 0

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ISSN: 1467-9310

Quelle: Blackwell Publishing Journal Backfiles 1879-2005

Thema: Wirtschaftswissenschaften

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1111/j.1467-9310.1996.tb00965.x

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3

Digitale Medien

Privatization and Utility Regulation in Developing Countries: the Lessons So Far (1999)

COOK, P.

Oxford, UK and Boston, USA : Blackwell Publishers Ltd.

Annals of public and cooperative economics 70 (1999), S. 0

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ISSN: 1467-8292

Quelle: Blackwell Publishing Journal Backfiles 1879-2005

Thema: Wirtschaftswissenschaften

Notizen: The privatization of utilities has grown in developing countries in recent years. Privatization transactions for the utilities sector have accounted for over a third of all sales in developing countries since 1988. The introduction of privatization has not necessarily meant more competition. Consequently, utility privatization has led in many cases to the creation of regulatory structures that aim to protect consumers from monopoly abuse and to provide incentives to firms to maintain efficiency. Case studies drawing on examples from the telecommunications, electricity and water sectors indicate that creating effective regulation and a competitive environment is a difficult and slow process. The cases have shown that regulation rather than privatization achieved the largest gains. Similarly, although the variety of regulatory measures that have been introduced have made a difference, the most tangible benefits, particularly to consumers, result from the establishment of competition. The case studies have shown that privatization has preceded the development of effective regulation and competition. The development of regulatory structures is constrained by the capacity of governments to enforce regulatory rules and monitor contracts. Fostering conditions that encourage competition and lessen anti-competitive behaviour by incumbents is a beneficial but slow process.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1111/1467-8292.00124

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4

Digitale Medien

Investors’ Views of People Management (1999)

Hendry, Chris ; Woodward, Sally ; Harvey-Cook, Jane ; [weitere]

Oxford, UK and Boston, USA : Blackwell Publishers Ltd

Corporate governance 7 (1999), S. 0

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ISSN: 1467-8683

Quelle: Blackwell Publishing Journal Backfiles 1879-2005

Thema: Politikwissenschaft , Wirtschaftswissenschaften

Notizen: This study investigated the potential for improving the quality of information available to investors on the management and development of people within companies. Sixty-eight exploratory interviews were held with four key ‘constituencies’ who were hypothesized to hold different views on the relevance of people management factors in assessments of corporate performance. These were fund managers, brokers’ analysts, corporate management (chief executives, finance directors, investor relations directors) and human resource directors. The findings, to a large extent, confirm the stereotype that the investment community does not greatly take account of people management factors in their estimation of companies. But this is not for the reasons often assumed. Additionally, while there is great scepticism about the value and efficacy of highly specified ‘hard’ measures of HR performance, the findings reveal the potential for an alternative approach that can provide information of more value to investors.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1111/1467-8683.00163

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5

Digitale Medien

The implications of customer service initiatives for human resources professionals (1995)

Macaulay, Steve ; Cook, Sarah

Bradford : Emerald

Training for quality 3 (1995), S. 23-28

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ISSN: 0968-4875

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Wirtschaftswissenschaften

Notizen: Outlines the benefits to the organization of enhancing customerservice with the support of human resources specialists, who can play animportant role in developing and reinforcing a customer service ethic.Increasingly, human resource specialists take on the role of internalconsultants who provide guidance and facilitate the design andimplementation of a customer services programme. Illustrates this with acase study of the Birmingham Midshires Building Society, where the HRfunction has played a major role in re-creating the society as acustomer focused business.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/09684879510082229

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6

Digitale Medien

Empowered customer service (1996)

Cook, Sarah ; Macaulay, Steve

Bradford : Emerald

Training for quality 4 (1996), S. 7-11

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ISSN: 0968-4875

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Wirtschaftswissenschaften

Notizen: Discusses the characteristics of an empowered organization and what has led to the increasing popularity of empowerment. Asks whether it is simply empty management rhetoric or a practical tool for change. Describes the benefits to the customer from this approach and what empowerment means to the employee. Concludes that to be successful, empowerment needs to take place in a supportive framework, with management buy-in at all levels and help being given to managers so they become coaches and facilitators. Also training alone is not sufficient but may need other tools, such as team building, creating one right culture and reward and recognition programmes.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/09684879610112800

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7

Digitale Medien

Making mentoring work (1997)

Tabbron, Alison ; Macaulay, Steve ; Cook, Sarah

Bradford : Emerald

Training for quality 5 (1997), S. 6-9

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ISSN: 0968-4875

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Wirtschaftswissenschaften

Notizen: Suggests that formal mentoring schemes are on the increase in response to the rapid pace of change and the need for people to network in lean delayered organizations. Defines mentoring as a one-to-one process of helping individuals to learn and develop and takes a longer-term perspective which focuses on the person's career and their development. Reviews the experience of best practice organizations using mentoring and draws on a feasibility survey of managers in a 10,000 strong global engineering company. Typical problem areas are that expectations and objectives may be misunderstood, the formal framework may not fit the culture and it can be hard to find suitable mentors. Discusses the strengths of mentoring, some of the pitfalls, and factors which help to make mentoring work effectively. Asserts that you should be clear what you want out of mentoring, communicate thoroughly, carefully tailor the programme to the needs of participants and the culture, train the mentor and set up evaluation and review methods.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/09684879710156469

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8

Digitale Medien

The creativity advantage - is your organization the leader of the pack? (1998)

Cook, Peter

Bingley : Emerald

Industrial and commercial training 30 (1998), S. 179-184

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ISSN: 0019-7858

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Wirtschaftswissenschaften

Notizen: Success in product and service innovation depends on creativity as a key input. Without a healthy and continuing supply of ideas, most organizations would cease to exist. A fundamental challenge facing leaders in the twenty-first century is how to profit from individual potential and then leverage it so that it produces organizational innovation and excellence. This article takes a strategic view of creativity as a key element of competitive advantage. It outlines the conditions for creativity to flourish and is supported through the use of a number of case studies. Creativity is not predominantly something that can be "forced" through creativity "techniques". It depends crucially on the setting of an appropriate context for ideas to emerge and their subsequent mobilisation into innovative products and services. When the context is right techniques can play their part in raising the level and type of creativity within organizations.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/00197859810225652

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9

Digitale Medien

I heard it through the grapevine: making knowledge management work by learning to share knowledge, skills and experience (1999)

Cook, Peter

Bingley : Emerald

Industrial and commercial training 31 (1999), S. 101-105

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ISSN: 0019-7858

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Wirtschaftswissenschaften

Notizen: This article explores the challenge of getting people to willingly share knowledge skills and experience, so that their organisations may gain leverage in their collective intelligence. It does so by addressing links between knowledge management and organisational learning to increase the speed and targeting of intelligence across organisations. There is a significant role for training and learning specialists in eroding the practical and political barriers to making knowledge management a reality. A case study, expressed in the form of a mini-scenario, is used to illustrate how learning is a crucial ingredient that assists people to work smarter. Key principles for breaking down barriers to implementing knowledge management are developed for adaptation to particular organisations.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/00197859910269185

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10

Digitale Medien

Performance appraisal and true performance (1995)

Cook, Mark

Bradford : Emerald

Journal of managerial psychology 10 (1995), S. 3-7

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ISSN: 0268-3946

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Psychologie , Wirtschaftswissenschaften

Notizen: Argues that the conventional validation paradigm, which usessubjective performance or appraisal ratings as criteria, may be ofdoubtful validity. Discusses research into performance appraisal whichdocuments four sets of problems which may reduce the usefulness ofperformance ratings as criteria. These problems include biases,politicking, impression management and undeserved reputation. Describesthe inaccuracies to which these problems give rise and concludes thatinstead of selecting the right people for management, selection methodsvalidated against appraisal will simply perpetuate an unsatisfactorystatus quo.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/02683949510088728

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