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  • 1
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International marketing review 21 (2004), S. 615-633 
    ISSN: 0265-1335
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Global procurement of service activities has received an increasing amount of managerial attention in recent years. Service firms seem to have begun sourcing part of their service activities from abroad in much the same way as manufacturing firms have sourced components and finished goods in the past 30 years. However, little is known about the nature of service global sourcing strategy. In this study, we examine the differences in the characteristics of core service activities provided by service firms that market pure service activities versus those service firms that market service activities which involve tangible goods, and the extent to which both types of service firms engage in internal and foreign sourcing of core service activities before the service activities are provided to their customers. The results show, among others, that the level of inseparability of core service activities performed and/or sourced by "pure" service firms is significantly higher than that of "non-pure" service firms and that "non-pure" service firms consider foreign sourcing drivers as much more important factors in influencing the decisions in selecting potential suppliers for core service activities. Managerial and theoretical implications are explored.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of business strategy 25 (2004), S. 45-48 
    ISSN: 0275-6668
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The ultimate goal of streamlining solutions for project management is to optimize the performance of the team. Automating business processes and integrating customized business solutions can not only increase productivity but also profitability. However, very few project- or service-oriented organizations efficiently manage their processes. The authors describe an easily replicable online process that resulted in improved management and efficiency for one company.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of health care quality assurance 17 (2004), S. 302-312 
    ISSN: 0952-6862
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Medicine , Economics
    Notes: There is an increasing need of a model for the process-based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process (AHP) is utilized in this study to evolve such a model. Each step in the model was derived by group-discussions and brainstorming sessions among experienced clinicians and managers. This tool was applied to two tertiary care teaching hospitals in Barbados and India. The model enabled identification of specific areas where neither hospital performed very well, and helped to suggest recommendations to improve those areas. AHP is recommended as a valuable tool to measure the process-based performance of multispecialty tertiary care hospitals.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of service industry management 15 (2004), S. 102-121 
    ISSN: 0956-4233
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: While a large number of consumers in the US and Europe frequently shop on the Internet, research on what drives consumers to shop online has typically been fragmented. This paper therefore proposes a framework to increase researchers' understanding of consumers' attitudes toward online shopping and their intention to shop on the Internet. The framework uses the constructs of the Technology Acceptance Model (TAM) as a basis, extended by exogenous factors and applies it to the online shopping context. The review shows that attitudes toward online shopping and intention to shop online are not only affected by ease of use, usefulness, and enjoyment, but also by exogenous factors like consumer traits, situational factors, product characteristics, previous online shopping experiences, and trust in online shopping.
    Type of Medium: Electronic Resource
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  • 5
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of contemporary hospitality management 16 (2004), S. 294-298 
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Prolonged periods of ineffective capital allocation and mismanagement destroy massive amounts of wealth and damage the economic wellbeing of the service and manufacturing industries. The purpose of this paper is to outlay the facts and figures that can illustrate the value destruction in the US airline industry for the period of 1990-1999. The EVA analysis for the last decade of the millennium demonstrated that even when the US economy was prosperous, the airline industry failed to benefit from this favorable environment.
    Type of Medium: Electronic Resource
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  • 6
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of health care quality assurance 15 (2002), S. 25-28 
    ISSN: 0952-6862
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Medicine , Economics
    Notes: The controls on payments by insurance companies and governmental agencies (Medicare, Medicaid, Title 19) to hospitals have led to restricted hospital services for patients. This situation has caused overcapacity in hospitals. Also, there is a surplus of both hospital capacity and doctors. However, there are frequent shortages of nurses and many other trained technical personnel. This situation has behavioral implications which are discussed in this paper.
    Type of Medium: Electronic Resource
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  • 7
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Balance sheet 12 (2004), S. 42-47 
    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: There has been a lot of discussion and controversy surrounding the issue of corporate leadership, the value of the company and the level of executive remuneration. Clearly, there has been great discontent over expectations versus delivered results. The core aim of this article is a targeted examination of the board of directors and corporate strategy with its hit-or-miss approach. It is a look at corporate governance and its key stakeholders and what it can mean in the risk management context. The latest International Accounting Standards and the new Basel II banking regulations are examined in passing. This is a review of the haphazard progress in corporate governance and an explanation of some suggestions for risk analysis and management control mechanisms.
    Type of Medium: Electronic Resource
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  • 8
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 102-112 
    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Although product development is recognized as knowledge-intensive work, we have limited understanding of its impact on product development performance. The mechanisms by which knowledge sharing contributes to strategic imperatives such as time to market and value to customers are also not well understood. Despite increased interest in knowledge sharing in cross-functional teams, there have been few large-scale empirical studies of its efficacy. This paper develops a model that explains how shared knowledge, defined in three types - shared knowledge of customers, suppliers, and internal capabilities - enhances process performance, as well as downstream strategic imperatives of time to market and value to customers. The model is tested using 205 responses on product development projects by US automotive engineers. The results show that shared knowledge of customers, suppliers, and internal capabilities positively affect product development performance, as well as indirectly affect downstream strategic imperatives via enhanced process performance.
    Type of Medium: Electronic Resource
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  • 9
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Journal of quality in maintenance engineering 8 (2002), S. 226-238 
    ISSN: 1355-2511
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology , Economics
    Notes: The variations introduced during the production and maintenance of rotating machinery components are correlated with the vibration and noise emanating from the final system during its operational lifetime. Vibration and noise are especially unacceptable elements in high-risk systems such as helicopters and aircraft engines, resulting in premature component degradation and a potentially unsafe flying environment. In such applications, individual components often are subject to 100 per cent inspection following production and during operation through rigorous maintenance, resulting in increased product development cycles and high production and operation costs. In this work, the aim is to provide engineers with a technique to evaluate vibration modes and levels for each component or subsystem prior to putting them into operation. This paper presents a preliminary investigation of the correlation of manufacturing and assembly variations with vibrations, using an experimental test rig. A factorial design is used to study the effects of various factors. Challenges in developing a process monitoring and inspection methodology to predict performance quality are identified, followed by a discussion of future work.
    Type of Medium: Electronic Resource
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  • 10
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Managerial auditing journal 17 (2002), S. 568-575 
    ISSN: 0268-6902
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper examines the importance of quality management for Yemen, a developing country, in the light of challenges introduced by recent changes in levels of protection from international competition previously enjoyed by Yemeni companies. The current state of quality practices in Yemeni organisations is investigated and discussed. Then a variety of issues relating to the introduction and use of quality management approaches such as ISO 9000 and the European business excellence model (EBEM) are raised, with particular emphasis being placed on cultural issues. This paper also introduces a methodology to test the cultural acceptability of the European business excellence model in Yemen that could be accomplished in Yemen. Finally, the results of surveys and trials conducted in Yemen are presented.
    Type of Medium: Electronic Resource
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