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  • Articles  (35,909)
  • Oxford University Press  (33,274)
  • Emerald  (2,635)
  • Computer Science  (35,909)
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Journal
Topic
  • 1
    Electronic Resource
    Electronic Resource
    In need of support: the academic help desk (1997)
    Bradford : Emerald
    Campus-wide information systems 14 (1997), S. 120-127 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The help desk and user support industry has, over the last ten years, risen to prominence as one of the most important areas of the IT and customer services industry. However, it has also become clear that not all help desks have the same requirements, and help desks operating in academic environments find themselves with distinct circumstances and problems. Drawing on research published by the author, and a comprehensive review of recent literature and input from practitioners, addresses these issues which distinguish the help desk in academia. Also finds that it often suffers from difficulty in defining its role and obtaining resources, examines how some institutions have successfully tackled these problems and offers some suggestions for strategies, future developments and sources of expert advice.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749710194510
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    Paper (German National Licenses)
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  • 2
    Electronic Resource
    Electronic Resource
    The campus Web: a connecting device or a trap? (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 16-21 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The World Wide Web is the most significant advance in mass dissemination of information since the invention of the printing press. Because electronic information is largely display independent, it is accessible to persons with disabilities who have the use of a computer with adaptive technology. Unfortunately, some Web design erects new, needless barriers to the use of this medium. This article outlines some of the problems, describes international activities aimed to transcend these problems and also suggests some simple, immediate solutions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810369867
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    Paper (German National Licenses)
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  • 3
    Electronic Resource
    Electronic Resource
    English comp goes high-tech (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 27-28 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Reports that the use of new technology in English composition courses is making it easier to teach and to learn how to write, according to instructors and students at the University of Oregon. A new computerized writing classroom and extensive training of instructors in use of the classroom, plus electronic mail and the Internet, are having positive results. About 35 instructors and 750 students benefited from use of the new instructional methods and technology in 1996, according to Ann Alskaya, director of the university's new Center for the Teaching of Writing. Eventually, the changes will affect all 4,000 freshman students who take English Composition at the UO. Later, the center will train faculty members outside the English department who want to incorporate technology and writing into their courses.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810369885
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    Paper (German National Licenses)
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  • 4
    Electronic Resource
    Electronic Resource
    "Garbage can decision making" in a "structured anarchy" for your CWIS. Could you translate that for me please? (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 29-33 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: It is important to understand the organizational structures and decision making processes in the university and their relationship to the CWIS. This article describes, reviews and summarizes March and Cohens' theories on the university as a structured anarchy. It also raises a list of questions that CWISs struggle with regularly which may be best answered by this theory. A second part of the article describes the companion theory of garbage can decision making proposed by March, Cohen and Olsen. Besides proposing the decision making model, March and Cohen even offer tactics to use in a structured anarchy that can enhance chances of success. Although CWIS problems seem dominated by management of technical questions, the authors feel that the ability to understand the organizational model of an institution and to manage the decision making process may be equally important to success as technical expertise is.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810369894
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  • 5
    Electronic Resource
    Electronic Resource
    The copyright permission pages: making a frustrating experience more convenient (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 61-62 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes a Web-based service set up for authors and teachers at the library, Wake Forest University. It involves a Web site which facilitates copyright permission requests, thus encouraging the seeking of permission and freeing up library staff time which had previously been spent helping individual patrons through the process.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810216749
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  • 6
    Electronic Resource
    Electronic Resource
    University of Wisconsin-Green Bay: technology makes students active participants in American government (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 66-67 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Summarizes a teaching strategy developed by three University of Wisconsin-Green Bay faculty members which employs e-mail and the World Wide Web to bring interactivity to large-section, introductory lecture classes.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810216767
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  • 7
    Electronic Resource
    Electronic Resource
    Building a client-focused IT organization (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 91-102 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper focuses on a multi-year effort to change the organizational culture of a very traditional IS unit into one that is "learning organization" and "client service" oriented. It describes the steps taken in the first two years within the context of John Kotter's "eight-stage process of creating major change". The paper sets forth the intent of each phase and the practical steps that have been taken to bring about the desired change. It approaches the process from the perspective of the CIO (the initiator of the process) with a practical appraisal of its success to date from the viewpoint of a long-time university staff member.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810227161
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  • 8
    Electronic Resource
    Electronic Resource
    Our institutional memory at risk: collaborators to the rescue (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 103-107 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Without reliable electronic records, colleges and universities will be unable to manage and defend themselves - they will lose their memories and be at significant risk. The authors explain the problems associated with the continuing reliability of electronic systems, and define the difference between an "information system" and a "record-keeping system". Collaborative partnerships among information technology staff, archivists, records managers, auditors, lawyers, and others at each campus, and also among professional organizations, are proposed to address these needs.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810227170
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  • 9
    Electronic Resource
    Electronic Resource
    SPA's higher education initiative on software piracy (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 128-130 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes steps that can be taken by all members of the campus community to prevent software piracy. Details the application of copyright law for works of software, then goes on to advocate the development and implementation of a software policy and software audits.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810370612
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  • 10
    Electronic Resource
    Electronic Resource
    Cost accounting a network - a case study (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 122-127 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Regardless of how they are budgeted, information technology (IT) costs must be paid. Most schools offer some computing services at no cost to the individual or unit and some that are charged back to users and units. Typically, common good services are centrally funded, and services that differentially benefit specific individuals or units are charged for. How services are funded often reflects a school's philosophy about IT and about finances. Preferably, IT funding mechanisms deliberately help shape and influence an institution's IT and services philosophy, as opposed to an IT or service philosophy being unintentionally shaped by fiscal policies that follow no particular strategy. Levying fees to users on an individual or departmental basis may yield a different demand and expectation of IT services than when costs are borne by a central budget. Quantity and quality, degree of centralization, and administrative complexity of services are major variables in determining funding. Also at stake is the degree to which an institution wishes to endorse, suppress, control or expand IT services. These issues are specifically illustrated through a case study of the formulation of a new budget and cost accounting model to both finance an institution-wide network upgrade and to maintain that network.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749810237313
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