Nankai Business Review International
Issue(s) available: 57 – From Volume: 1 Issue: 1, to Volume: 15 Issue: 1
Volume 15
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Issue 1 2024
Delegation and salary information disclosure strategies of customer acquisition and retention
Weiting Wang, Yi Liao, Jiacan LiThe purpose of this study to improve the efficiency of customer acquisition and retention through the design of salary information disclosure mechanism.
Enhancing word of mouth in the quick service restaurants: role of perceived brand globalness and localness
Davood Ghorbanzadeh, Atena Rahehagh, Maryam GhiyasiDue to changing consumer thinking patterns and market dynamics, the quick service restaurant (QSR) industry has changed dramatically in the past few years. Considering this, this…
A daily investigation of the influence of different types of being envied on the envied employees
Feng Wang, Rong Fu, Fu Yang, Ren YingweiAlthough the targets of envy have received increasing attention in management research, how envied employees respond to envy remains ambiguous and merits further investigation…
Forecasting tourism demand with helpful online reviews
Zhixue Liao, Xinyu Gou, Qiang Wei, Zhibin XingOnline reviews serve as valuable sources of information, reflecting tourists’ attentions, preferences and sentiments. However, although the existing research has demonstrated that…
The effects of corporate social responsibility on innovation and performance of firms in China: a structural equation model analysis
Xiufeng Li, Zhen ZhangThis study aims to analyze and discuss the impact of corporate social responsibility (CSR) on firms’ performance, as well as to examine the interplay between CSR and the economy…
Can stakeholders’ attention to innovation promote corporate innovation?
Haixia Yang, Hongbo PanGiven the significance of innovation in enabling firms to maintain a long-term competitive edge and secure excess profits, this paper aims to investigate whether and how…
Perceived climate of Cha-xu and trust on knowledge sharing: a moderated mediation model
Fangfang Xia, Changfeng Wang, Rui Sun, Mingyue QiThis study aims to identify an antecedent that hinders knowledge sharing, namely, the perceived climate of Cha-xu. Based on the social exchange perspective, the authors propose a…
Pay equity perceptions and pay disclosure preferences: the moderating role of pay transparency
Ormonde Cragun, Jason Kautz, Lin XiuThis study aims to explore how individual-level and organizational-level factors interact to influence pay information (PI) seeking and PI sharing preferences in PI conversations…
The effect of referral tasks on customers’ referral likelihood on social platforms
Sai Ma, Qinghong Xie, Jiaxin Wang, Jingjing DongCustomer referral programs (CRPs) are popular; however, they often generate low referral rates. The authors propose that certain CRP referral tasks may hinder consumers’ referral…
Deregulation of short-selling and green innovation of enterprises: quasi-natural experiment of margin trading policy
Xiuying Chen, Jiahong Zhu, Sheng LiuThe reform and opening-up of capital market is valued for promoting sustainable development, while its impact presented as the form of deregulation of short-selling on the green…
Innovation in finance: a bibliometric and content-analysis study
Egi Arvian Firmansyah, Masairol Masri, Muhammad Anshari, Mohd Hairul Azrin BesarFinance continuously evolves as the technological innovation progresses in the society. Numerous prior studies have discussed emerging financial services due to this innovation…
Strengthening customer loyalty through financial satisfaction in the banking industry
Amani Gration Tegambwage, Pendo Shukrani KasogaThis study aims to investigate the effect of financial satisfaction (FS) on customer loyalty in the banking industry.
Customers’ adoption of multiple platforms and retailers’ channel performance: evidence from Chinese fast-food industry
Peiqi Jiang, Sha ZhangRetailers are increasingly adding multiple platform apps. For instance, Hilton Hotel is listed on booking.com, Expedia and TripAdvisor. The purpose of this study is to examine…
Human-related lean practices for manufacturing SMEs’ lean transformation: a systematic literature review
Nagamani Subramanian, Suresh M., John William A.Demanding and highly competitive business environment has stimulated small and medium enterprises (SMEs) to restructure their manufacturing practices. Lean manufacturing (LM), a…
Windows of opportunity, alliance portfolio and catch-up of latecomer firms: a longitudinal case study of Sunny from 1984 to 2018
Xinmin Peng, Lumin He, Shuai Ma, Martin LockettAn alliance portfolio can help latecomer firms to acquire the necessary knowledge and resources to catch up with market leaders. However, how latecomer firms construct an alliance…
Research on the heterogeneity of technical innovation in the Chinese e-cigarette industry – rethinking the A-U model
Yanmei Xu, Yanan Zhang, Ziqiang Wang, Xia Song, Zhenli Bai, Xiang LiUnlike traditional industries, the e-cigarette is an epoch-making innovative product originating in China and occupying an absolute competitive advantage in the international…
Help-seeking at work: an integrative review, organizing framework and agenda for future research
Keyu Chen, Guoquan Chen, Qiong Wu, Wei Liu, Huiqun ZhaoThe literature on help-seeking at work has experienced significant growth in the past decades. However, our knowledge about this research domain remains fragmented and lacks…
How do university–industry alliances respond to the trust crisis in green technology innovation activities?
Qian Zhang, Huiyong YiWith the evolution of the turbulent environment constantly triggering the emergence of a trust crisis between organizations, how can university–industry (U–I) alliances respond to…
The nexus between CRM and competitive advantage: the mediating role of customer loyalty
Rashed Al Karim, Mirza Mohammad Didarul Alam, Maha Khamis Al BalushiThe purpose of this study is to examine the impact of customer relationship management (CRM) components on competitive advantage through customer loyalty in the banking sector of…
A new theory of employee turnover: from the perspective of psychological goal system
Kai Zhang, Na YangThis paper aims to construct a new turnover theory to explain and predict employee voluntary turnover in a more in-depth and comprehensive way.
Hedonic adaptation to preferential treatment: the moderating effect of the structural characteristics of loyalty programs
Xiaorong Fu, Xiangming RenAs internet dividends are gradually disappearing, loyalty programs have become the panacea for monetizing traffic, attracting new customers and retaining existing customers…
Synergistic effect of TQM-SCM initiatives in organizational performance: evidence from the service (logistics) sector
Shazia Shaheen Shaikh, Song Huaming, Muhammad Saad AmeerThis study aims to explore the synergetic effects of total quality management and supply chain management (TQM–SCM) initiatives and their effects on organizational performance…
Sensemaking of company identity in multi-company identification: a longitudinal case study of Huanyi International Travel Agency
Chunqing Li, Xiaoli Wang, Jieli Zhang, Chenxi LiThis paper aims to explore the key elements and dynamic formation mechanisms involved in the company identity construction during multicompany identification.
Understanding customers’ interactive experience in immersive performing art: a narrative transportation perspective
Xuanjin Wu, Meng Zhang, Si ShiThe increasing popularity of immersive activities (e.g. immersive performing art (IPA) at tourism destinations calls for the need to understand customers’ immersive experiences…
PC vs App vs Mweb: price discounts’ effect on customer purchases across digital channels in China
Huan Liu, Shuman Zheng, Dongjin LiProduct discounts have been widely applied in digital commerce as a method to attract and retain customers to purchase in China. Given that digital channels differ in their…
ISSN:
2040-8749Online date, start – end:
2010Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Xuexiu Wang
- Professor Li Wei'an