ISSN:
0309-0566
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Measures of customers' repurchase intentions have become common in marketing research, particularly since long-term relations with customers are stressed as an important goal. This study, however, illustrates that repurchase intentions may be a poor predictor of future behavior on industrial markets, and that past behavior may be a far better predictor. The results imply that caution is warranted when intention measures are used in predictions of purchasing behavior in situations in which decision-making is constrained by organizational and inter-organizational factors.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/03090560110363409
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