Electronic Resource
Bingley
:
Emerald
International journal of operations & production management
18 (1998), S. 555-564
ISSN:
0144-3577
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Cross-utilization of the labour force is widely recognized as a method for improving productivity in service organizations. This paper investigates the effect of cross-utilization on workforce staff size, at the aggregate level, for a two-skilled labour force. Workers are assumed to have 100 per cent productivity in their primary skill, and cross-training policies ranging from zero to 100 per cent productivity in the secondary skill were investigated across a variety of labour demand conditions. The results suggest that small degrees of cross-utilization can provide significant workforce savings and that there tend to be diminishing returns beyond 50 per cent productivity in the secondary skill.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/01443579810370116
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