ISSN:
0309-0566
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Examines the use of warranty and warrantor reputations, which have been shown to be credible signals of product quality for uni-national products, to overcome consumers' negative perceptions about hybrid products. An experiment is conducted, in which the level of warranty coverage and the warrantor's reputation are manipulated. Results indicate that warranty strategies, in terms of warranty coverage and warrantor reputation, are effective in overcoming consumers' negative perception about the hybrid product's quality. Strategy implications for firms in the advanced and emerging economies are discussed.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/03090560110363373
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