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  • 1
    Electronic Resource
    Electronic Resource
    An entrepreneurial logic for the new economy (2002)
    Bingley : Emerald
    Management decision 40 (2002), S. 734-744 
    Details
    ISSN: 0025-1747
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Managers and entrepreneurs are increasingly being challenged to respond to a world where it is harder to effectively make and implement their decisions. Over half the decisions managers make are never implemented. We have observed entrepreneurs and managers in a wide range of situations in various countries, who illustrate a different set of assumptions for making decisions. They illustrate an entrepreneurial logic, a process of creatively defining and taking action to make sense out of situations which require new frameworks, assumptions and understandings. They assume that many challenges are not predictable and controllable. Certain control-oriented attitudes and behaviors inhibit people from thinking this way, such as attempts to make decisions without fully understanding the right question, and overly relying on statistics. Certain reframing attitudes and behaviors - diversity in thinking, asking the right questions, and reframing and adapting quickly - illustrate ways to make sense of the paradoxes and uncertainties in the new economy.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00251740210437707
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  • 2
    Electronic Resource
    Electronic Resource
    Consumer switching behavior in the Asian banking market (2004)
    Bradford : Emerald
    The @journal of services marketing 18 (2004), S. 215-223 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study seeks to identify the types of incidents which cause consumers to switch between banks, the weighting of each incident on the switching decision, whether single or multiple incidents influence switching decisions, and the extent to which switchers explain the problems they have faced prior to exiting. The key findings show that bank switching is strongly influenced by three types of incident: service failures, pricing and inconvenience, with pricing being more influential. Seventy-five percent of bank switching is caused by more than one incident, and some 7 percent of respondents said they had spoken to bank staff in the period before exiting. The implications of these findings are presented.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876040410536512
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  • 3
    Electronic Resource
    Electronic Resource
    Moneychangers: an appraisal of their service (2005)
    Bingley : Emerald
    International journal of retail and distribution management 33 (2005), S. 749-765 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This study aims to develop a set of dimensions for measuring the service of moneychangers. Design/methodology/approach - Attributes for measuring the moneychanger service were created from exit interviews and a review of the literature, and then administered a survey to consumers who had just completed a currency exchange. Respondent feedback was factor analysed, creating six service dimensions: "appearances of the tangibles", "cost of service", "interpersonal skills", "service delivery", "administrative matters" and "display board". Findings - The "service delivery" and the "cost of service" dimensions exceeded customer expectations; the "appearances of tangibles" and the "interpersonal skills" dimensions fell short of expectations; "administrative matters" and the "display board" dimensions merely met expectations. A general finding of this study is that moneychangers, even though they are small businesses, are able to effectively compete with corporate giants (i.e. banks) in exchanging currencies; they achieve this through more than meeting customer expectations in respect of their service delivery and costs. Research limitations/implications - Based on this research, it is recommended that researchers who conduct studies in service areas might first take steps to identify measures which are specific to the type of business being investigated. Practical implications - From a practical viewpoint, if the proprietors of moneychanger businesses want to improve their service, they should take steps to upgrade the interpersonal skills of the staff who serve customers and the appearances of those tangibles which are visible during service encounters. Originality/value - Develops a set of dimensions for a specific type of business.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550510622290
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  • 4
    Electronic Resource
    Electronic Resource
    The multiple banking behaviour of Singaporeans (1999)
    Bingley : Emerald
    International journal of bank marketing 17 (1999), S. 26-35 
    Details
    ISSN: 0265-2323
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study, using a sample of adult Singaporeans, established that 76.8 per cent of its respondents engaged in multiple banking. The Post Office Savings Bank was main bank to 61.3 per cent of the respondents, while the local full licence banks were main bank to 35.1 per cent of the respondents. These same banks held 27.6 per cent and 66.1 per cent respectively of subsidiary bank relationships. Multiple bank customers were typified as being people who were tertiary educated, were Chinese and were paid an income of $2,000 p.m. and above. No significant differences were found upon comparing single and multiple banking customers based on five psychographic characteristics.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02652329910254028
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  • 5
    Electronic Resource
    Electronic Resource
    Singapore's undergraduates: how they choose which bank to patronise (2001)
    Bingley : Emerald
    International journal of bank marketing 19 (2001), S. 104-114 
    Details
    ISSN: 0265-2323
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Undergraduates constitute an attractive segment of customers for retail banks in many countries of the world, including Singapore. This study, using a sample of Singapore's undergraduates, sets out to establish a ranking of the various dimensions which influence their bank selection decision and seeks to determine how homogeneous undergraduates are in relation to their selection decision. Seven bank selection dimensions were identified, the most important being undergraduates should "feel secure", while the least important dimension was "third party influences". Responses between those "attending engineering courses and non-engineering courses" were compared, as were those between "males and females" and "single and multiple bank users". More significant differences were found when engineering undergraduates were compared with non-engineering undergraduates. Irrespective of these differences, the sequencing of the seven selection dimensions was invariably in the same order.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02652320110388531
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  • 6
    Electronic Resource
    Electronic Resource
    Islamic banking: a study in Singapore (1997)
    Bingley : Emerald
    International journal of bank marketing 15 (1997), S. 204-216 
    Details
    ISSN: 0265-2323
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Establishes that, in Singapore, which has a minority of Muslims in its population, both Muslims and non-Muslims are generally unaware of the culture of Islamic banking. Also the two separate groups have different attitudes towards the Islamic banking movement, with the degree of difference depending on the nature of the respective matter put to them. For example, when asked what they would do if an Islamic bank did not make sufficient profits to make a distribution in any one year, 62.1 per cent of Muslims said they would keep their deposits within the Islamic banking movement, while 66.5 per cent of non-Muslims said they would withdraw their deposits. In relation to bank selection criteria, there was general accord as between Muslims and non-Muslims on the rating of the various criteria. Five significant differences were noted, the most relating to "being paid higher interest on savings". The desire to be paid higher interest was far stronger with non-Muslims.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02652329710184433
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  • 7
    Electronic Resource
    Electronic Resource
    Gazetted hotels in Singapore: a banking study (2000)
    Bingley : Emerald
    International journal of bank marketing 18 (2000), S. 135-147 
    Details
    ISSN: 0265-2323
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Hotels can be classified as a type of business which not only uses large amounts of capital, but also employs relatively large numbers of people. The present study sets out to establish how Singapore's Gazetted hotels (i.e. those hotels which have met certain minimum criteria as laid down by the Singapore Tourism Board) select their bank. The study also sought to establish how satisfied these hotels were in relation to the various selection criteria, the range of bank and non-bank financial products they used and the extent to which they engaged in multiple banking and why. The results showed that pricing and geographical proximity were very important when selecting a bank. Generally, banks were found to more than satisfy the respondents in relation to the selection criteria, especially in regard to geographical convenience and accuracy of bank statements. The Gazetted hotels used a range of borrowing and non-borrowing products, indicating that they are generators of both fee and interest income for banks. A majority of the respondents engaged in multiple banking and mainly did so in order to seek out the best borrowing rates.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02652320010339734
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  • 8
    Electronic Resource
    Electronic Resource
    The diffusion of Internet banking among Singapore consumers (2003)
    Bingley : Emerald
    International journal of bank marketing 21 (2003), S. 16-28 
    Details
    ISSN: 0265-2323
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Internet banking is a form of self-service technology, costing millions of dollars, which leading retail banks have made available in the recent past. An understanding of why users are more accepting of Internet banking services should help bank managers implement this self-service technology. This study identifies eight characteristics which influenced the rate of adoption. Two of these characteristics, namely accessibility and confidentiality, are new to the literature. The results show that adopters of Internet banking perceive the service to be more convenient, less complex, more compatible to them and more suited to those who are PC proficient. Adopters were also found to be more financially innovative. The perceptions that adopters had about social desirability, confidentiality, accessibility and economic benefits were viewed no differently when adopters were compared with non-adopters.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02652320310457776
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  • 9
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    Discovery Process and Pharmacological Characterization of 2-(S)-(4-Fluoro-2-methylphenyl)piperazine-1-carboxylic Acid [1-(R)-(3,5-Bis-trifluoromethylphenyl)ethyl]methylamide (Vestipitant) as a Potent, Selective, and Orally Active NK1Receptor Antagonist (2009)
    American Chemical Society
    Details
    Publication Date: 2009-05-28
    Print ISSN: 0022-2623
    Electronic ISSN: 1520-4804
    Topics: Chemistry and Pharmacology , Medicine
    Published by American Chemical Society
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  • 10
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    Discovery process and pharmacological characterization of a novel dual orexin 1 and orexin 2 receptor antagonist useful for treatment of sleep disorders (2011)
    Elsevier
    Details
    Publication Date: 2011-09-01
    Print ISSN: 0960-894X
    Electronic ISSN: 1464-3405
    Topics: Chemistry and Pharmacology , Medicine
    Published by Elsevier
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