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  • 1
    Electronic Resource
    Electronic Resource
    International purchasing, inventory management and logistics research: An assessment and agenda (1998)
    Bingley : Emerald
    International journal of physical distribution and logistics management 28 (1998), S. 403-433 
    Details
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Lays a foundation for a comprehensive awareness and understanding of research in the area of international supply chain management. More specifically, reviews publications constituting a decade of the most recent research in the three areas of international purchasing, inventory management and logistics in 22 leading academic and practitioner journals for the period 1986 through 1995. Through classification and review of this literature, enables a better understanding of this vast field while simultaneously making available a valuable source of information for academicians and practitioners to draw from. Discusses key research findings, provides an overall assessment of the research in these areas and shapes an agenda for future research by identifying important gaps in the literature.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09600039810245076
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  • 2
    Electronic Resource
    Electronic Resource
    TQM? It's as Easy as ABC (1994)
    Bradford : Emerald
    The @TQM magazine 6 (1994), S. 32-38 
    Details
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Can a TQM initiative really fail? The primary aim of the article is toconvey a more astute understanding of the very essence of TQM. It showshow the TQM philosophy is founded in common sense, and why the infusionof TQM in any organization should result only in a win-win situation.While stressing the value of the human resource, it sheds light on thepractical application of TQM. It establishes an innovative and proactiveperspective on TQM implementation. Most importantly, it challengessceptics of TQM to re-evaluate. In helping management and otheremployees understand the essence of TQM, addresses some commonly heldmisconceptions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09544789410057872
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  • 3
    Electronic Resource
    Electronic Resource
    Applying total quality management to educational instruction: A case study from a US public university (1995)
    Bingley : Emerald
    International journal of public sector management 8 (1995), S. 35-55 
    Details
    ISSN: 0951-3558
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Political Science , Economics
    Notes: How can education service managers, administrators and teachersmake educational instruction more effective? Can concepts fundamental tothe total quality management (TQM) philosophy be applied to teaching?Just as managers often buy the most advanced equipment but fail tointegrate it fully into their production process, so many administratorsand educators hear and read about, and are able to identify with, theTQM philosophy in general, yet they remain wanting of an understandingof how it can be applied to teaching. Presents a framework forTQM-oriented instruction in an attempt to serve this end. Presents thespecific practices that constitute this approach as part of an effort tofacilitate TQM-driven instructional processes across educational levelsand disciplines, and across nations. Assesses the effectiveness ofTQM-driven teaching through student feedback from course evaluations andadministers an educational survey. The approach presented can serve asone benchmark for use in the process of re-evaluating and realigninginstructional processes to ensure continuous improvement.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09513559510103175
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  • 4
    Electronic Resource
    Electronic Resource
    International purchasing, inventory management and logistics research: An assessment and agenda (1998)
    Bingley : Emerald
    International journal of operations & production management 18 (1998), S. 6-36 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Lays a foundation for a comprehensive awareness and understanding of research in the area of international supply chain management. More specifically, reviews publications constituting a decade of the most recent research in the three areas of international purchasing, inventory management and logistics in 22 leading academic and practitioner journals for the period 1986 through 1995. Through classification and review of this literature, enables a better understanding of this vast field while simultaneously making available a valuable source of information for academicians and practitioners to draw from. Discusses key research findings, provides an overall assessment of the research in these areas and shapes an agenda for future research by identifying important gaps in the literature.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443579810192763
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  • 5
    Electronic Resource
    Electronic Resource
    Measurement Precision in Quality Management:: An Empirical Investigation on Using Gauge Blocks as a Calibration Standard (1994)
    Bingley : Emerald
    International journal of quality & reliability management 11 (1994), S. 67-79 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: A major problem encountered by high-tech management is that of managingthe precision of product components and their assembly. For dimensionalmetrology, management's ultimate tool for technologically assuringmeasurement precision to the microinch, and the product reliabilitydepending on this precision, is the use of gauge blocks for calibration.Using three comprehensive sets of data from high precision primarylaboratories in the US and from the National Institute of Standards andTechnology (NIST), not only explores, but also provides insights on, howreliable a calibration standard are gauge blocks. The results show thatindividual blocks do expand or contract over time. The true value ofblocks was found to differ significantly from their specified nominalvalues. There was strong evidence that some blocks are in factmanufactured much above or below their nominal specification. Also asignificantly higher range was displayed in measurements on largerblocks.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719410049466
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  • 6
    Electronic Resource
    Electronic Resource
    Mapping product usability (2002)
    Bingley : Emerald
    International journal of operations & production management 22 (2002), S. 1071-1089 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: It is not sufficient for firms to deliver products that have technical excellence. Products should be easy to use and fit in with the work practices, activities and context of the consumer. Product usability is now recognized as a critical dimension of product quality. Product usability is defined by product attributes that address the physical, cognitive and emotional needs of intended users. Based on a database of documented real-world customer experiences with manufactured products in use, this research maps the categories of product usability using an affinity diagram. The resulting affinity diagram and the insights it provides can help managers design products that better meet the needs of their customers. Limitations of the study and the implications of its findings are also discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443570210446315
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  • 7
    Electronic Resource
    Electronic Resource
    Service process design flexibility and customer waiting time (2003)
    Bingley : Emerald
    International journal of operations & production management 23 (2003), S. 901-917 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Customer waiting is regarded as one of the most critical aspects of service quality. Research has suggested various approaches to reduce the negative impact of waiting. This article investigates the waiting time performance of alternative service process designs that consist of two operations, order taking and order preparation. The research premise is that no single service process design is the best in all operating conditions. Managers should build flexibility into service process design by using alternative designs in combination. Several break-even models are developed to examine the contingent nature of the performance of alternative designs. The results point to the need for building flexibility into service process designs by demonstrating that waiting time performance can only be optimized if design strategies are altered in response to ongoing changes in service system input parameters.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443570310486347
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  • 8
    Electronic Resource
    Electronic Resource
    Quality and developing countries: the role of international and organizational factors (2005)
    Bingley : Emerald
    International journal of quality & reliability management 22 (2005), S. 452-464 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This research examines the literature on quality management in developing countries and explores the influence of important international and organizational variables on quality in developing countries. Design/methodology/approach - By drawing from the literature and gaining input from industry panels, it formulates specific propositions depicting the influence of international (economic, political/legal, cultural/social) and organizational (goals/priorities, commitment/control, centralization/decentralization, networking) factors on quality. Findings - A number of gaps are identified in the literature on quality management in developing countries along with significant challenges including differing perceptions of quality, the legacy of colonization and protectionist policies, and tight governmental controls. Research limitations/implications - The framework of this research develops general relationships between quality and international and organizational variables. Based upon the propositions developed within this framework, future research can formulate and empirically test more specific hypotheses. Further, international and organizational variables are looked upon independently. Future research can explore possible interaction effects of these sets of variables on quality outcomes in developing countries. Practical implications - Based upon this research, mangers of multinational corporations (MNCs) can better understand the role and affects of international and organizational factors on quality of goods and services in developing countries. Such understanding is an important requisite for the effective management of operations in developing countries. Originality/value - This research identifies for MNCs the unique challenges international and organizational variables pose for quality management and operations in developing countries. The propositions developed help synthesize the literature on quality management in developing countries and provide a framework for future empirical research needed to support theory development in this area.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656710510598375
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  • 9
    Electronic Resource
    Electronic Resource
    Ensuring the quality, reliability and precision of measurement processes through traceability (1995)
    Bingley : Emerald
    International journal of quality & reliability management 12 (1995), S. 72-85 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Inadequate measurement capability can place a heavy burden ofimplicit costs on manufacturers - even drive them out of business.It can have serious consequences for stakeholders in industry, commerceor science. High-technology manufacturing must ensure a high level ofprecision in measurements, often to as much as a millionth of an inch.In seeking such high levels of precision, measurement laboratories oftenuse traceability as a key precision criterion. Two comprehensive sets ofmeasurements made over time by high-precision laboratories on gaugeblocks are used to explore the scope of traceability in ensuringhigh-precision measurements. Significant differences were found betweenthe high-precision primary laboratories traceable to the NationalInstitute of Standards and Technology in the USA. Explores generalimplications of such between-laboratory differences and makesrecommendations for secondary laboratories and stakeholders indimensional metrology seeking to ensure a high level of precision intheir measurements.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719510080631
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  • 10
    Electronic Resource
    Electronic Resource
    International operations strategy: current efforts and future directions (2001)
    Bingley : Emerald
    International journal of operations & production management 21 (2001), S. 645-665 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In an intensely competitive global marketplace reshaped by the opening of new markets, the study of international operations strategy (IOS) is becoming increasingly important. This paper undertakes a comprehensive review of the IOS literature from 31 well-regarded operations management and broad management journals over a 12-year period from 1986 through 1997. It presents the findings and issues addressed in the research. It explores the trend in IOS publications and presents a breakdown of this literature based on its country- and region-specific focus. It examines the mix of authorship of IOS research, the methodologies employed, and discusses future directions for IOS research.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443570110390381
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