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  • 1
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    Motivation for ISO 14000 certification: development of a predictive model (2001)
    Elsevier
    Details
    Publication Date: 2001-12-01
    Print ISSN: 0305-0483
    Electronic ISSN: 1873-5274
    Topics: Economics
    Published by Elsevier
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    PAPER CURRENT
  • 2
    Electronic Resource
    Electronic Resource
    Application of TQM Principles in the International Technology Transfer Process of Industrial Production Plants: A Conceptual Framework[An earlier] (1998)
    Oxford, UK and Boston, USA : Blackwell Publishers Ltd
    British journal of management 9 (1998), S. 0 
    Details
    ISSN: 1467-8551
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Economics
    Notes: This paper attempts to illustrate the application of the principles in Total Quality Management (TQM) to the International Technology Transfer (ITT) processes used in industrial production plants. Disaggregated analysis of the ‘technology transformation’ process is deployed to highlight the application of TQM. AT&T's ‘customer–supplier’ model of quality is introduced to explain the interactive roles of the parties involved. It argues that the existing literature deals inadequately with the issues raised and discussed in this paper. A conceptual ITT-TQM model is proposed. Such a model should ensure proper assimilation of imported technology and permit continuous improvement of the processes leading to the customer satisfaction. It is suggested that the success of the model depends on the ‘win-win-win’ strategies of the supplier, the process owner and the customer. Examples from various sources are presented to reinforce the argument. In addition, international standards such as the ISO 9000 standard and frameworks for TQM such as the US Malcolm Baldrige National Quality Award and the European Quality Award (European Foundation for Quality Management) are posited as necessary to ensure quality technology transfer.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1111/1467-8551.00100
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    Paper (German National Licenses)
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  • 3
    Electronic Resource
    Electronic Resource
    A journey towards total quality management through ISO 9000 certification - a Singapore experience (1997)
    Bradford : Emerald
    The @TQM magazine 9 (1997), S. 364-371 
    Details
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long-term survival. However, there are several barriers to effective implementation of TQM in such organizations, namely, the apparent lack of business experience and knowledge, and limitation of financial as well as human resources. Singaporean SMEs account for a large share of its economy; however, little has been written on how TQM has been applied in these companies in Singapore and the region. Reports the results of a number of case studies conducted among a sample of seven local SMEs in Singapore.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09544789710178659
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    Paper (German National Licenses)
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  • 4
    Electronic Resource
    Electronic Resource
    Sustainable development: integrating environmental issues into strategic planning (2001)
    Bingley : Emerald
    Industrial management & data systems 101 (2001), S. 64-70 
    Details
    ISSN: 0263-5577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Economics
    Notes: As we begin the twenty-first century it appears that for a growing number of industries environmental issues are emerging with increasing frequency as strategic problems. If human economic activity is to be sustainable, then strategic behavior of companies must take account of the structural elements. Researchers in the western societies are trying to understand how the companies integrate the sustainability issues into their strategies. No such study has been reported on companies operating in the ASEAN countries. This paper reports the findings of a case study research on this issue which was conducted on seven global companies operating in Singapore. Two frameworks were applied to analyze the nature and extent of integration of environmental management practices into the organizational strategic planning process. The study reveals that the majority of the sample companies have well-developed environmental management systems in place which satisfies the requirements of the strategic planning criterion of the (Singapore) business excellence framework. These companies are also found to be actively engaged in at least four of the five best practices of environmental leadership framework suggested by Dechant and Altman.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02635570110384339
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    Paper (German National Licenses)
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  • 5
    Electronic Resource
    Electronic Resource
    Development and validation of critical factors of environmental management (2005)
    Bingley : Emerald
    Industrial management & data systems 105 (2005), S. 96-114 
    Details
    ISSN: 0263-5577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Economics
    Notes: Purpose - The literature reveals that various authors have indicated various sets of requirements for corporate environmental management but no study has yet identified and statistically established the reliability and validity of a set of critical factors. It aims to develop and validate a set of critical factors of environmental management that could be used by the managers in assessing and improving their own environmental management practices. Design/methodology/approach - Using a thorough synthesis of the environmental management literature the authors identified a number of critical factors. Performance measures for each of these factors were developed through literature review and interviews with environmental managers. A survey methodology was used. A pre-tested questionnaire was mailed to the managing directors or the chief executive officers of 848 electronic and chemical manufacturing companies in Singapore and 186 completed responses were received. Using the data collected, the identified critical factors were subjected to appropriate statistical tests to establish reliability and validity. Findings - Through reliability and validity analyses seven critical factors - top management commitment to environmental management, total involvement of employees, training, green product/process design, supplier management, measurement, and information management - were established. Research limitations/implications - The study covered only two industries in Singapore but for the purpose of wider generalisability similar studies need to be conducted in other industries and in other parts of the world. Practical implications - The validated instrument reported here could be used by managers to audit their environmental management practices. Such an audit may help management to prioritise its environmental management efforts. This instrument could also be used by the organizations to assess the level of environmental management practices of their respective suppliers. Originality/value - This paper fills the gap in the literature on identification, establishment and validation of critical factors of environmental management.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02635570510575216
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    Paper (German National Licenses)
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  • 6
    Electronic Resource
    Electronic Resource
    Implementation of an environmental management system: the experience of companies operating in Singapore (1999)
    Bingley : Emerald
    Industrial management & data systems 99 (1999), S. 302-311 
    Details
    ISSN: 0263-5577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Economics
    Notes: Examines the issues related to ISO 14001/Environmental Management System (EMS) implementation in Singapore. Using a literature review, the factors that hinder implementation, the possible benefits of such implementation and a list of critical success factors (CSFs) are identified. Seven case studies were conducted with companies which were either ISO 14001 certified, or in the process of certification. The case studies are used to examine the validity of the factors identified in the literature. All the listed CSFs were found to be applicable to all the ISO 14001 certified companies. However, all of these factors were not uniformly applicable to all companies. Similar to the CSFs, all the barriers to implementation that were identified in the literature review section were found to be applicable to the sample companies. However, once again, all of these factors were not uniformly applicable to all companies. The majority of the sample companies reported some form of tangible and intangible benefits from implementation of EMS.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02635579910262526
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    Paper (German National Licenses)
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  • 7
    Electronic Resource
    Electronic Resource
    A journey toward total quality management through ISO 9000 certification - a study on small- and medium-sized enterprises in Singapore (1998)
    Bingley : Emerald
    International journal of quality & reliability management 15 (1998), S. 489-508 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Literature review highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long-term survival. However, there are several barriers to effective implementation of TQM in such organizations, namely, the apparent lack of business experience and knowledge, and limitation of financial as well as human resources. Singaporean SMEs account for a large share of its economy, however, little has been written on how TQM has been applied in these companies in Singapore and the region. This paper reports the results of a pilot study conducted among a sample of local SMEs. The findings are compared to an earlier work done in Singapore. Furthermore, this paper reports the findings of follow-up interviews with some local SMEs regarding the perceived benefits of and barriers to ISO 9000. Based on the experience in Singapore, ISO 9000 certification has provided significant benefits for SMEs. The journey towards TQM will, however, require not only full commitment of the company management, but also a quality culture created externally by the government which is crucial to the progress beyond ISO 9000.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719810196225
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  • 8
    Electronic Resource
    Electronic Resource
    Impact of ISO 9000 certification on training and development activities: An exploratory study (2004)
    Bingley : Emerald
    International journal of quality & reliability management 21 (2004), S. 497-517 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This exploratory study examined the nature and extent of impact of ISO 9001 certification on training and development activities of organizations operating in Singapore. A survey approach was adopted. The respondents were asked to indicate the nature and extent of human resource development (HRD) activities three years before and three years after ISO certification. They were also asked to indicate whether the changes, if any, were due to the certification only or other reasons. The findings indicated improvements in training needs analysis, training design, training delivery, training evaluation and HRD activities in the sample organizations. The small sample size has constrained the authors' ability to generalize the findings. Researchers interested in the topic may like to request a copy of the survey instrument that was used in this study and carry out similar studies in other ISO member countries to validate (or disprove) the findings of this study.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656710410536545
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  • 9
    Electronic Resource
    Electronic Resource
    A methodology for developing a self-assessment tool to measure quality performance in organizations (2001)
    Bingley : Emerald
    International journal of quality & reliability management 18 (2001), S. 118-141 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper proposes a development methodology that uses the assessment criteria of the national quality award as the basis for creating a self-assessment tool to measure quality performance in organizations. The Singapore Quality Award (SQA) assessment criteria were used as the framework for developing the self-assessment tool. The SQA award criteria were translated into a multi-item questionnaire. The self-assessment tool is used to assess quality performance in various functions of the organization. The scores obtained using the assessment tool was tested against those of the recent SQA applicants. Results showed significant correlation between the assessment score bands and the actual score bands that they received on their SQA application. As of the end of 1998, about 200 business organizations in Singapore had used the self-assessment tool. Self-assessment tools using different national quality award criteria could also be developed based on the proposed development methodology described in this paper.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656710110379066
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