ALBERT

Description: For sustainable development, enterprises need to establish a good relationship with customers. Existing studies have pointed out that customer voice behavior is beneficial to maintaining and developing customer–firm relationships. Based on social identity theory, social exchange theory and self-efficacy theory, we propose a moderated mediation model to analyze the impact of customer–company identification on customer voice behavior, which includes complaints and suggestions for service improvement. Data were collected from 487 consumers in the online takeaway industry. The results show that customer–company identification has a positive impact on both complaints and service improvement suggestions, and customer commitment plays a mediating role in these relationships. Customer voice efficacy not only strengthens the positive effect of customer commitment on complaints and service improvement suggestions, but also strengthens the indirect effect of customer–company identification on two forms of customer voice behavior. Finally, theoretical contributions, managerial contributions and future directions are discussed.

Description: The variation of stator winding turns will directly affect the key parameters of a motor, such as winding resistance and winding reactance, which further affect the steady-state performance of the motor. In order to get excellent steady-state performance from line-start permanent magnet synchronous motors (LSPMSMs) under different load powers, taking an 11 kW LSPMSM as an example, the finite element method (FEM), combined with the steady-state phasor diagram and torque angle characteristic, are used in this paper for the optimal design of the stator winding turns of the prototype. The correctness of the model is verified by comparing the experimental data with the calculated data. First, the influences of different stator winding turns on the no-load, back-induced electromotive force (EMF), as well as on inductance and overload ability are studied, and the variation mechanism is obtained. In addition, from the perspective of the torque angle characteristic, the influence of the change in synchronous inductance caused by the number of turns on the steady-state power angle is studied. Second, the variation of the current and power factors with turn number is obtained by studying the steady-state power angle and end voltage. Based on the coupling relationship between the no-load back EMF and the power angle, the mechanism of non-linear variation of current and power factor is revealed. Finally, the variation of the number of turns on the core loss and eddy current loss is analyzed under various operating conditions, and the variation mechanism is revealed, based on the armature reaction theory.

Description: The aim of this study was to identify and analyze the fatigue fracture characteristics of dissimilar Al 6061 to Cu (UNS C11000) lap joints made with ultrafast electromagnetic pulse welding (EMPW) via fractography, stress analysis and finite element simulation. It was observed that EMPW generated an annular (or ring-shaped) bonding area, with weld zones and a central non-weld zone when viewed from the cross section. Two types of failure modes occurred in relation to the cyclic loading levels: base metal fracture or transverse through-thickness (TTT) crack growth at a higher loading level, and joint interfacial failure at a lower loading level. In the interfacial failure, fatigue crack initiated from the outer edge of annular welding area, and propagated to form an approximate elliptical boundary. Fatigue crack propagation was characterized by fatigue striations existing in discrete areas on the fracture surface. This was attributed to a coupled role of shear and normal stresses present in a tensile lap shear sample due to the bending moment caused by the inherent misalignment. The final rapid fracture started from elliptical boundary with elongated shear dimples. Both theoretical stress analysis and finite element model revealed the maximum stress and stress concentration along the outer edge, where fatigue crack initiation occurred.