ALBERT

All Library Books, journals and Electronic Records Telegrafenberg

X
feed icon rss

Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
  • 1
    Electronic Resource
    Electronic Resource
    Maximise information systems value by continuous participative evaluation (1999)
    Bradford : Emerald
    Logistics information management 12 (1999), S. 14-31 
    Details
    ISSN: 0957-6053
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Proposes a continuous participative evaluation process built on the formative evaluation paradigm. The benefits of this approach are that all the primary or core stakeholders, i.e. the users, top management and the technical specialists involved in the task of delivering information systems benefits, participate in the evaluation and the subsequent decision making associated with the project. These stakeholders are consequently involved in moulding and realising an information system which is targeted to meet real business needs rather than just investment and project management criteria. This approach ensures that high quality information systems that deliver direct business benefits with which the user community can identify are implemented. It implies a new focus that encompasses concentrating on and understanding the business issues and how the information system will deliver real value to the organisation. It is the view of the authors that formative evaluation can help to maximise business value from information systems.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09576059910256222
    Location Call Number Expected Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 2
    Electronic Resource
    Electronic Resource
    Urban versus suburban consumers: a contrast in holiday shopping purchase intentions and outshopping behavior (1999)
    Bradford : Emerald
    Journal of consumer marketing 16 (1999), S. 58-73 
    Details
    ISSN: 0736-3761
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Urban versus suburban shopping environments present unique opportunities and challenges for retailers. Retailers in both urban and suburban locations attempt to both attract outshoppers and retain their hold on shoppers in their immediate trade areas. To this end, it is incumbent on retailers to understand the dynamics underlying consumers' decisions to shop in urban versus suburban retailing settings. This is especially important for consumer shopping behavior during the December holiday selling season which accounts for a disproportionate share of many retailers' yearly revenues and profits. Reports on a three-year study conducted in a major metropolitan area which addresses shopping behaviour, intentions, retail satisfaction and its antecedents between urban resident shoppers and suburban resident shoppers. Implications are presented for retailers who have chosen to emphasize strategically urban or suburban locations as well as for those retailers who have branch stores in both geographic locations.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/07363769910250778
    Location Call Number Expected Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 3
    Electronic Resource
    Electronic Resource
    The effect of quality circles on perceived service quality in financial services (1996)
    Bradford : Emerald
    Journal of marketing practice 2 (1996), S. 75-88 
    Details
    ISSN: 1355-2538
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Over the past decade much has been written on service quality (SQ) in the financial services industry and on the value of quality circles (QCs) in service industries in general. The SQ literature propounds the competitive importance of achieving high standards of SQ in service companies and documents the advantages and difficulties of maintaining these high standards. In a different area of management, quality circles (QCs) have been developed as a method of improving processes within companies, with a literature citing widely held beliefs about the benefits of running QC programmes. However, few, if any, previous writers have analysed how QCs and their advantages relate to SQ, despite the potential synergies between the two areas. Reviews both service quality and quality circles, identifies the relation between the two within the framework of gap analysis, and presents empirical work carried out within Midland Bank, investigating this relationship. Finally, presents a 12-stage approach to implementing a QC programme.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000004137
    Location Call Number Expected Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...